Important information and FAQ – main questions of passengers concerning the coronavirus

26.06.2020

In connection with the COVID-19 coronavirus, the priority of the Tallinn Airport is protecting the health of passengers and employees. Therefore, we implement preventive measures to stop the spread of the virus.

The passenger terminal is cleaned more often and all frequently touched surfaces (elevator buttons, handrails, door handles and counters) are disinfected on a regular basis. Hand disinfectants have been placed also in the terminal’s public and closed zones. Personal protective equipment and information on the prevention of virus have been distributed to the airport employees. To protect the passengers and employees, protective glass has been mounted to several service counters.

We cover the most frequently used surfaces, such as service counters, boxes in the security line, handles of baggage trolleys, strollers, wheelchairs, elevator surfaces and surfaces of restrooms with a nanotechnology based catalytic coating. Catalytic cover disinfects the surfaces continuously, using the light available in the room. This ensures the hygiene of the surfaces also between cleaning times. The coating destroys microbes which are the most common pathogenic organisms. The coating is safe for humans and the environment.

We carry out static disinfecting of upholstered furniture and carpeting. Static disinfecting is faster and more efficient than other methods, as the electro-statically powered particles are finer and the disinfectant spreads better also into hidden places.

We are installing UV light based air purifying units into the security zone’s ventilation system, which sterilise and clean the air of microorganisms (such as viruses and bacteria).

We will mount additional portable air purifying units into meeting rooms that are rented out.

Preventing the spread of the virus depends on us all. We recommend following a couple of important rules:

  • Keep distance and follow the 2+2 rule. As in order for the illness to spread, a close contact is required, we recommend keeping a distance of 1.5–2 meters, if possible;
  • Illness can be prevented better with good hygiene. Wash your hands at least for 20 seconds and use a disinfectant. When coughing and sneezing, use paper tissues or cover your mouth with your sleeve;
  • If you are sick or feel unwell, stay home;
  • If you have returned from a trip or have been in contact with a person infected with corona, you will have to be quarantined at home for two weeks. Only this way we can prevent the spread of virus and protect the others.
  • A thorough overview of COVID-19 and prevention of the spread of the virus can be found on the webpage kriis.ee.

EST: https://www.kriis.ee/et/koroonaviiruse-abc

ENG: https://www.kriis.ee/en/ten-most-important-things-know-about-coronavirus-and-its-prevention

Important! Before travel, familiarise yourself with the rules of the destination concerning passengers, as these may differ from those applicable in Estonia. For example, be prepared that in some country the medical condition of arriving passengers is checked at the airport. Also, examine on the homepage of your airline whether and what kind of requirements apply to passengers on board of the plane, as also these may differ by airlines: in some planes, wearing a mask may be mandatory. If necessary, you can buy them at the airport.

Arrival at the airport and safety requirements to those staying at the airport

Are there special requirements for entering and staying at the Tallinn Airport?

The area of departing flights at the airport has been enclosed. We ask only those people to come to the airport, who are either taking a flight or coming from a flight. A 2+2 rule has been established at the airport – we ask the passengers to keep a distance of 2 metres from each other and move around in groups consisting of no more than 2 people. Disinfectants are available everywhere at the terminal.

Wearing a mask at the airport is recommended, as it is not possible to follow the 2+2 rule at each point and in this case a mask is the best protection you can have.

What kind of preventive measures are applied in the terminal to prevent the spread of virus?

The passenger terminal is cleaned more often and the frequently used surfaces such as service counters, boxes in the security line, handles of baggage trolleys, strollers, wheelchairs, elevator surfaces and surfaces of restrooms are covered with a nanotechnology based catalytic coating. Catalytic cover disinfects the surfaces continuously, using the light available in the room. This ensures the hygiene of the surfaces also between cleaning times. The coating destroys microbes which are the most common pathogenic organisms. The coating is safe for humans and the environment.

We perform static disinfecting of upholstered furniture and carpeting, which is faster and more efficient than other methods, as the electro-statically powered particles are finer and the disinfectant spreads better also into hidden places.

We are installing UV light based air purifying units into the security zone’s ventilation system, which sterilise and clean the air of microorganisms (such as viruses and bacteria).

Hand disinfectants have been placed also in the terminal’s public and closed zones. Personal protective equipment and information on the prevention of virus have been distributed to the airport employees. To protect the passengers and employees, protective glass has been mounted to several service counters.

We will mount additional portable air purifying units into meeting rooms that are rented out.

How much sooner should I arrive at the airport?

We recommend arriving at the airport no later than 2 hours before the departure. Also, check-in desks of international flights will be opened 2 hours before the departure and in case of domestic flights, 1 hour before the departure. We advise checking in online and visiting a check-in desk only, if you want to drop off your checked-in baggage.

As we can only permit a limited number of passengers into the security check area, the security check may take more time than usual. Therefore, we urge you to take 2 hours for boarding the plane and arrive at the airport in good time.

Can I come to the airport to see off people or pick them up?

The passenger terminal area has been enclosed and we want the passengers and employees to have the possibility of keeping the 2+2 distance and avoid unnecessary contacts. Accordingly, we ask all people who have come to see off or pick up the passengers, to say their goodbyes and welcome outside and not to enter the passenger terminal. Only those going on a trip are allowed to enter the passenger terminal.

Is it mandatory to wear a mask at the airport?

Wearing a mask in the territory of the airport is not mandatory for the passengers, yet it is recommendable, as it is not possible to follow the 2+2 rule everywhere and, in this case, a mask is a good means of protection. Also, several airlines have announced that wearing a mask on board of their planes is mandatory. If necessary, the personal protective equipment can be bought also at the shops in the passenger terminal.

Wearing a mask will reduce the spread of virus if it is worn in such internal premises, where there are a number of people together. Wearing a mask reduces the possibility that the drops of an infection reach the other people by social contact, coughing and sneezing. Also, a mask could be useful for a healthy person, if a virus carrier coughs or sneezes towards them. Wearing a mask helps to prevent from getting infected only if also other hygiene rules are followed and close contacts are avoided.

Is the body temperature taken or health check performed at the airport?

At the moment, the temperature of passengers is not yet taken at Tallinn Airport. Also, no health checks are made. Most definitely one should not come to the airport and on a trip with high temperature or symptoms of an illness, as this way you will put the health of airport employees and other passengers at risk.

Can I buy personal protective equipment at the airport?

Yes, it is possible to buy personal protective equipment at the shops in the open as well as enclosed area.

Where can I find the disinfectants?

There are disinfectants placed for the passengers to the open and closed area of the terminal, which can be found in all restrooms, before and after the security check and next to the gates. In addition, there are disinfectants in all shops and catering establishments of the terminal. According to the scientists and health officials, disinfecting hands is one of the most efficient ways to prevent the spread of virus.

Furthermore, there are disinfecting tissues next to the baggage trolleys, which can be used to clean the handle of the trolley before using.

What are the cleaning and disinfecting methods used at the airport?

We cover the most frequently used surfaces such as service counters, boxes in the security line, handles of baggage trolleys, strollers, wheelchairs, elevator surfaces and surfaces of restrooms with a nanotechnology based catalytic coating. Catalytic cover disinfects the surfaces continuously, using the light available in the room. This ensures the hygiene of the surfaces also between cleaning times. The coating destroys microbes which are the most common pathogenic organisms. The coating is safe for humans and the environment.

Static disinfecting of upholstered furniture and carpeting is performed, which is faster and more efficient than other methods, as the electro-statically powered particles are finer and the disinfectant spreads better also into hidden places.

We are installing UV light based air purifying units into the security zone ventilation system, which sterilise and clean the air of microorganisms (such as viruses and bacteria).

We will mount additional portable air purifying units into meeting rooms that are rented out.

Are there any changes in the check-in procedures?

We ask all the passengers to perform the check-in online. This can be done on the homepage of your airline. If this is not possible or you need to drop of your baggage, we ask you to take sufficient time and follow the 2+2 rule in the check-in area and in queues.

To protect the passengers and employees, protective glass has been mounted to check-in counters. In addition, employees are advised to wear gloves and a protective mask.

How is the security check organised?

As everywhere else, the 2+2 rule applies also in security check. For that, only a limited number of people is allowed to the security check area at a time, which is why the security check could take more time. Please make sure to arrive at the airport 2 hours before the departure.

To protect the passengers and employees, the security officers wear personal protective equipment. We are installing UV light based air purifying units into the security zone ventilation system, which sterilise and clean the air of microorganisms (such as viruses and bacteria).

Are the airport’s shops and catering establishments open?

Almost all cafes and shops in the territory of the airport will be open in July. Most of them are open already today and it is possible to buy drinks and food as well as other goods in the closed as well as open territory. All shops sell personal protective equipment and there are also hand disinfectants available in the shops and cafes.

Are the VIP and Business Lounge open?

Tallinn Airport Business Lounge will be reopened on 01.07.2020. Due to temporary changes in service handling, we kindly ask you to submit VIP service orders with at least 24 hours notice.

How is the spread of virus prevented on board of the plane?

Airlines have different rules for preventing the spread of virus. Some of the airlines have imposed an obligation to wear a mask on board of the plane. Examine the more detailed instructions on the homepage of your airline before your trip. The list of airlines is available here:  https://www.tallinn-airport.ee/lennuinfo/lennufirmad/

Where else could I turn to for matters concerning the coronavirus?

The most recent and thorough information has been collected to the website created by the Government of the Republic kriis.ee, where you can find useful information about the virus as well as the restrictions applicable in Estonia.

In case of questions concerning health, call the family physician’s hotline 1220 or +372 634 6630 (can be called also from abroad).

The crisis line 1247 will provide you instructions for coping with the emergency situation and in matters relating to the coronavirus (24h, free). You can also find further information on the homepage of the Health Board.

Air traffic and questions relating to airlines

When will regular air traffic resume?

Starting from May 14, the Ministry of Economic Affairs and Communications decides on the opening of routes based on the spread of the virus, considering the epidemiological situation in the destination and the restrictions applicable there.

At the moment, Tallinn Airport has connections with a limited number of destinations, however the route development team of the airport is dealing on a daily basis with reconnecting Estonia with the rest of the world. We will share information on the new routes and destinations as soon as possible. Please follow the news section of the airport and the real-time flight schedule.

What are my rights if my flight is cancelled?

If your flight is cancelled, the airline must suggest an alternative flight or return the paid ticket fare. Please contact your airline or tour operator, to forward your further requests. Please consider that reaching the airline may be time consuming throughout the world due to the complicated situation and the first attempt may not succeed.

It is not possible to reschedule flights at the Tallinn Airport, which is why we ask you not to visit the airport for that reason.

Contacts of airlines can be found on the homepage of Tallinn Airport.

I have bought a ticket for a specific date. Where can I find out whether or not my flight takes place?

In matters concerning the flights, we recommend contacting directly the airline. Also, follow the real-time flight schedule on the homepage of the airport.

I want to change or cancel my planned flight. Who should I contact?

Please contact directly your airline or tour operator. If possible, try to change the flight tickets in the e-environment of the airline, as the queues in the call centres are very long at the moment. It is not possible to reschedule flights at the Tallinn Airport, which is why we ask you not to visit the airport for that reason.

Recommendations for travelling

How much sooner should I arrive at the airport?

As usual, we recommend arriving at the airport 2 hours before the departure. This is enough time to perform all the necessary operations. Also, check-in desks of international flights will be opened 2 hours before the departure and in case of domestic flights, 1 hour before the departure. We advise checking in online and visiting a check-in desk only, if you want to drop off your checked-in baggage.

Where can I fly today?

Information on new flight connections is supplemented every day. We will share information on the routes and destinations as soon as possible. Please follow the news section of the airport and the real-time flight schedule.

Is the quarantine requirement still applicable?

The borders of Estonia will be reopened for people from European countries as of June 1st. People without symptoms arriving from the European Union or a Member State of the Schengen Convention or the United Kingdom of Great Britain and Northern Ireland may enter Estonia.

The quarantine requirement for people travelling to Estonia depends on whether the ratio of people infected with coronavirus in the country where they arrive from is bigger than 15. It means that the number of infected people per 100,000 inhabitants in the country of origin should be 15 or less in the past 14 days. The people who arrive in Estonia from a country with a higher ratio should be in quarantine for two weeks after arrival.

The number of infected people in various countries is available here:https://vm.ee/et/teave-riikide-ja-karantiininouete-kohta-euroopast-saabujatele

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