Due to high season in aviation we advise passengers to arrive at the airport 2 hours before their flight.

Disabled Passengers

In order for the flight to go as smoothly as possible, the airline should be notified of the passenger’s special needs already upon booking the flight.

When you arrive at the airport, contact the check-in representative of the respective airline immediately and make sure that the airline has registered all the special needs you notified them of when booking your flight.

Before Your Flight

Let the airline know, if:

  • you need special assistance with baggage,
  • you need special assistance boarding the plane or getting from the plane to the terminal,
  • you are using a battery-powered wheelchair,
  • you are hearing-impaired and need personal information assistance,
  • you are travelling with a guide dog,
  • you use a mobile oxygen device.

Important! Different airlines may have different requirements and conditions. We recommend that travellers contact the airline or the representative who sold their ticket to be aware of such requirements and conditions.

If you need an oxygen device, please inform the airline of the type of the device in advance. Most airlines allow passengers to take such devices on board during the flight.

If your travels involve flying with several airlines or different types of aircraft, please ensure that all airlines you intend to use accept your devices, batteries, and other accessories already when booking the flight.

When you arrive at the airport, contact the check-in representative of the respective airline immediately and make sure that the airline has registered all the special needs you notified them of when booking your flight.

At the Airport

Tallinn Airport has special arrival and departure points for passengers with reduced mobility:

  • at the information desk in the terminal where the phone with the short number 8288 is located;
  • on the main floor of the terminal at the correspondingly marked locations.

At these points, passengers with reduced mobility can notify airport employees of their arrival to the airport and request assistance, if necessary. If you require a wheelchair, please call +(372) 605 8288 (available 24/7).

Important! You should give yourself plenty of time to reach your flight because distances between terminal gates may vary in different airports.

Service Standard for Passengers with Reduced Mobility

Tallinn Airport undertakes to provide any and all assistance to passengers with reduced mobility as quickly as possible, even if the passenger has not booked the service.

Passengers with reduced mobility must inform their airline of their need for assistance at least 48 hours before the departure of the flight. The airline/travel agent will inform the airport at least 36 hours before the departure of the flight or as soon as possible.

Passengers with reduced mobility who have notified us of their arrival at least 36 hours before the flight and booked assistance, should nevertheless be prepared for a short waiting period:

80% of passengers – up to 10 minutes;

90% of passengers – up to 20 minutes;

100% of passengers – up to 30 minutes.

For passengers who have not booked their assistance, the waiting periods are as follows:

80% of passengers – up to 25 minutes;

90% of passengers – up to 35 minutes;

100% of passengers – up to 45 minutes.

For passengers with reduced mobility who have notified us of their arrival at least 36 hours before the flight and booked assistance, assistance should be available the gate, lounge or aircraft:

80% of passengers – within 5 minutes of aircraft on dock;

90% of passengers – within 10 minutes of aircraft on dock;

100% of passengers – within 20 minutes of aircraft on dock.

For arriving passengers who have not booked their assistance, the waiting periods are as follows:

80% of passengers – up to 25 minutes of aircraft on dock;

90% of passengers – up to 35 minutes of aircraft on dock;

100% of passengers – up to 45 minutes of aircraft on dock.

In addition to the above, an arriving passenger with reduced mobility shall be deemed to have booked assistance if the airport has been notified at least 45 minutes before the expected arrival.

Download: Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.