COVID-19 FAQ

Due to the risk of COVID-19 coronavirus spreading, the Tallinn Airport has implemented a number of different measures to protect the health of passengers and employees.

1. Arrival at the airport and safety requirements to those staying at the airport
2. Air traffic and questions relating to airlines
3. Recommendations for passengers
4. Testing at the Tallinn Airport

Arrival at the airport and safety requirements to those staying at the airport

Are there special requirements for entering and staying at the Tallinn Airport?

The area of departing flights at the airport has been enclosed. We ask only those people to come to the airport, who are either taking a flight or coming from a flight. A 2+2 rule has been established at the airport – we ask the passengers to keep a distance of 2 metres from each other and move around in groups consisting of no more than 2 people. Disinfectants are available everywhere at the terminal.
Wearing a mask at the airport is recommended, as it is not possible to follow the 2+2 rule at each point and in this case a mask is the best protection you can have.

What kind of preventive measures are applied in the terminal to prevent the spread of virus?

The passenger terminal is cleaned more often and the frequently used surfaces such as service counters, boxes in the security line, handles of baggage trolleys, strollers, wheelchairs, elevator surfaces and surfaces of restrooms are covered with a nanotechnology based catalytic coating. Catalytic cover disinfects the surfaces continuously, using the light available in the room. This ensures the hygiene of the surfaces also between cleaning times. The coating destroys microbes which are the most common pathogenic organisms. The coating is safe for humans and the environment.
We perform static disinfecting of upholstered furniture and carpeting, which is faster and more efficient than other methods, as the electro-statically powered particles are finer and the disinfectant spreads better also into hidden places.
We installed UV light based air purifying units into the security zone ventilation system, which sterilise and clean the air of microorganisms (such as viruses and bacteria).
Hand disinfectants have been placed also in the terminal’s public and closed zones. Personal protective equipment and information on the prevention of virus have been distributed to the airport employees. To protect the passengers and employees, protective glass has been mounted to several service counters.
We mounted additional portable air purifying units into meeting rooms that are rented out.

How much sooner should I arrive at the airport?

We recommend arriving at the airport no later than 2 hours before the departure. Also check-in desks of international flights will be opened 2 hours before the departure and in case of domestic flights, 1 hour before the departure. We advise checking in online and visiting a check-in desk only, if you want to drop off your checked-in baggage.
As we can only permit a limited number of passengers into the security check area, the security check may take more time than usual. Therefore, we urge you to take 2 hours for boarding the plane and arrive at the airport in good time.

Can I come to the airport to see off people or pick them up?

The passenger terminal area has been enclosed and we want the passengers and employees to have the possibility of keeping the 2m distance and avoid unnecessary contacts. Accordingly, we ask all people who have come to see off or pick up the passengers, to say their goodbyes and welcome outside the terminal and not to enter the passenger terminal. Only those going on a trip are allowed to enter the passenger terminal.

Is it mandatory to wear a mask at the airport?

Wearing a mask in the territory of the airport is not mandatory for the passengers, yet it is recommendable, as it is not possible to follow the 2+2 rule everywhere and in this case, a mask is a good means of protection. Also, several airlines have announced that wearing a mask on board of their planes is mandatory. If necessary, the personal protective equipment can be bought also at the shops in the passenger terminal.
Wearing a mask will reduce the spread of virus if it is worn in such internal premises, where there are a number of people together. Wearing a mask reduces the possibility that the drops of an infection reach the other people by social contact, coughing and sneezing. Also, a mask could be useful for a healthy person, if a virus carrier coughs or sneezes towards them. Wearing a mask helps to prevent from getting infected only if also other hygiene rules are followed and close contacts are avoided.

Is the body temperature taken or health check performed at the airport?

The temperature of passengers is not taken at Tallinn Airport. Also, no health checks are made. We would still like to stress that one should not come to the airport with symptoms of an illness or when sick, as this way you will put the health of airport employees and other passengers at risk.

Can I buy personal protective equipment at the airport?

Yes, it is possible to buy personal protective equipment at the shops in the open as well as enclosed area.

Where can I find the disinfectants?

There are additional disinfectants and disinfection stations placed for the passengers to the open and closed area of the terminal. In addition, there are disinfectants in all shops and catering establishments of the terminal. According to the scientists and health officials, disinfecting hands is one of the most efficient ways to prevent the spread of virus.
Furthermore, there are disinfecting tissues next to the baggage trolleys, which can be used to clean the handle of the trolley before using.

Are there any changes in the check-in procedures?

We ask all the passengers to perform the check-in online. This can be done on the homepage of your airline. If this is not possible or you need to drop of your baggage, we ask you to take sufficient time and follow the 2+2 rule in the check-in area and in queues.
To protect the passengers and employees, protective glass has been mounted to check-in counters. In addition, employees are advised to wear gloves and a protective mask.

How is the security check organised?

As everywhere else, the 2+2 rule applies also in security check. For that, only a limited number of people is allowed to the security check area at a time, which is why the security check could take more time. Please make sure to arrive at the airport 2 hours before the departure.
To protect the passengers and employees, the security officers wear personal protective equipment.

Are the airport’s shops and catering establishments open?

The cafes and shops in the territory of the airport are open, except for Klick, Subway and Tallinn Duty Free Last Minute. It is possible to eat in the open as well as enclosed area. All shops sell personal protective equipment and there are also hand disinfectants available in the shops and cafes.

Are the VIP and Business Lounge open?

The VIP services and Business Lounge are open for passengers.

How is the spread of virus prevented on board of the plane?

Airlines have different rules for preventing the spread of virus. Most of the airlines have imposed an obligation to wear a mask on board of the plane. Examine the more detailed instructions on the homepage of your airline before your trip. The list of airlines is available here.

Where should I turn to for matters concerning the coronavirus?

The most recent and thorough information has been collected to the website created by the Government of the Republic kriis.ee, where you can find useful information about the virus as well as the restrictions applicable in Estonia.
In case of questions concerning health, call the family physician’s hotline 1220 or (+372) 634 6630 (can be called also from abroad).
The crisis line 1247 will provide you instructions for coping with the emergency situation and in matters relating to the coronavirus (24h, free). You can also find further information on the homepage of the Health Board.

Air traffic and questions relating to airlines

When will regular air traffic resume?

At the cabinet meeting of 29 September, the government supported the proposal to allow future flights to and from countries where the infection rate per 100,000 inhabitants in the last 14 days is below double the EU average shown on the website of the European Centre for Disease Prevention and Control. New information on the infection rates is published each Friday and based on that the air traffic is either allowed or restricted. At its cabinet meeting on August 28, the Government decided on the exceptions concerning Warsaw, Copenhagen, Frankfurt, Riga, Helsinki and London. It is possible to open routes with these destinations from Estonia regardless of the infection rate for the last 14 days.

Where is it possible to fly currently from Tallinn Airport?

The flights schedules change every Friday, when new information on the infection rates is published. Accordingly, we advise you to follow the current flight schedule and the infection rates published on the website of the Ministry of Economic Affairs and Communications.
As right now the flights schedules are changing fast, it is important that people think through their travel plans and avoid travelling to countries with high infection rate.

What are my rights if my flight is cancelled?

If your flight is cancelled, the airline must suggest an alternative flight or return the paid ticket fare. Please contact your airline or tour operator, to forward your further requests. It is not possible to reschedule flights at the Tallinn Airport, which is why we ask you not to visit the airport for that reason. Contacts of airlines can be found on the homepage of Tallinn Airport. If you are at risk of being stranded in some country, we recommend contacting also the Ministry of Foreign Affairs, who will assist in organising the return, if necessary.

I have bought a ticket for a specific date. Where can I find out whether or not my flight takes place?

In matters concerning the flights, we recommend contacting directly the airline. Also, follow the real-time flight schedule on the homepage of the airport.

I want to change or cancel my planned flight. Who should I contact?

Please contact directly your airline or tour operator. If possible, try to change the flight tickets in the e-environment of the airline, as the queues in the call centres are very long at the moment. It is not possible to reschedule flights at the Tallinn Airport, which is why we ask you not to visit the airport for that reason.

Recommendations for passengers

Is the quarantine requirement still applicable?

Starting from 12 October, the self-isolation requirement does not extend to people arriving in Estonia from countries, where the infection rate is below 25 per 100,000 inhabitants. If the infection rate is between 25 and 50, self-isolation depends on the fact whether it is lower or higher than the 1.1-times rate of Estonia. If the infection rate is lower than that in Estonia, there is no need for self-quarantine, if higher, the two-week isolation requirement shall apply. If people come to Estonia from a country, where the infection rate is 50 and more per 100,000 inhabitants, the self-isolation is a must.

Starting from 1 September, the people of Estonia can have themselves tested for free for coronavirus at the airport when returning from a country with high infection rate. Foreigners can take the test for a fee. Drawing up referrals for the test and testing takes place in order of arrival and to be able to take the test, a filled-in confirmation of compliance with movement restriction is required. The declarations are distributed by the officials of the Police and Border Guard Board when entering the country and it can also be printed out by the passengers themselves and filled in. The confirmation must be filled in in two copies, one of which shall be handed to the Police and Border Guard Board official and the other should be brought along to testing.

The airport asks for the passengers’ understanding and keeping a distance from each other if there is a need to queue up for the test.

You can view the number of new infections in different countries here.

Testing at the Tallinn Airport

Who can take the test when returning from a trip?

  • The citizens of the Republic of Estonia and persons with residence permit in Estonia who arrive from risk countries can take the test for free;
  • A test can be taken based on an identity document;
  • It is voluntary and shortens the restriction on the freedom of movement;
  • Those returning from a trip by land must arrange a time for testing by phone via a test centre +372 678 000 (Mon-Fri 9:00-17:00);
  • Testing is free, if the person arrives from a risk country entered in the list of risk countries of the Ministry of Foreign Affairs;
  • Foreigners can take the test at the airport at a cost of 67 euros (payment by card);

Those who arrive in Estonia for the first time to study and work, cannot shorten the restriction on the freedom of movement by taking the test!

How to get the result?

Test results will be notified within 24h after taking the test by phone and/or via the health information system digilugu.ee.

How to act during the 7 days?

  • Until the first test results are known, one must be in complete self-isolation;
  • In the case of a negative initial test result, you may go shopping, to work upon agreement with the employer, however unnecessary contacts must be avoided;
  • After a second negative result, you will be released from self-isolation.

How can I take the second test?

  • People who took the test for free will get a call from the call centre and are offered a time for the second test in a public testing spot throughout Estonia;
  • Persons who took the test for a fee, must find a suitable service provider by themselves (Confido Meditsiinikeskus, SYNLAB Eesti, Medicum, Qvalitas Arstikeskus, etc.).

When travelling, we advise keeping the following in mind:

  • Consult the Foreign Ministry website for the infection rate in your country of destination before planning the trip.
  • Stay up to date with possible travel restrictions in your country of destination – consult the Reisi Targalt website, the ReOpen portal of the European Union, and, if necessary, contact the foreign mission of the country of destination for details.
  • Register your trip at the Foreign Ministry’s Reisi Targalt website to allow the ministry to notify you of possible travel restrictions;
  • Follow the recommendations of the Estonian Health Board for a safe flight to protect your health and that of others – if you show symptoms, please postpone your trip and contact your GP;
  • Obtain travel insurance and carefully read the conditions of your insurance (including for travel interruptions caused by COVID-19);
  • In the country of destination, follow the instructions of local authorities and keep up to date with possible new restrictions;
  • On your return, follow the rules introduced in Estonia, monitor your health, and if you suspect you have been infected with the virus, contact your GP.
  • Starting from 1 September, all passengers arriving in the country via the airport can take a free initial coronavirus test at the airport (it is free for Estonians, foreigners can take the test for a fee).

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