The management board of Tallinn Airport decided to extend the agreement with G4S, the current provider of aviation security service.
According to Tarvi Pihlakas, Tallinn Airport’s aviation security chief, the agreement with the current aviation security partner G4S will be extended as the former cooperation has progressed well and the security requirements have been followed on the required level. “This is confirmed also by the feedback of passengers. We measure the quality of security service with the happy-or-not system, according to which the security service and G4S have received a very good feedback from the passengers,” said Tarvi Pihlakas. “The management of the airport also found that in connection with the upcoming terminal extension works, it is reasonable to continue with the current partner who knows our needs. With the completion of the passenger terminal and the security area, also the scope of security services will change and in 2023 we will announce a new procurement,” Pihlakas added.
The aviation security service agreement with G4S was concluded on 01.01.2016 and is valid until 30.11.2020. According to the agreement, the parties have a right to extend the agreement for three years.
The G4S Estonia team working in the Tallinn Airport involves nearly 220 qualified aviation security workers, who ensure the security and professional service of thousands of passengers every day. The training and skills of the security employees correspond to international requirements.
In 2019, 1.6 million outbound passengers were served, who assessed the service quality to be high. The Airports Council International (ACI) conducts regular ASQ (Airport Service Quality) surveys in the Tallinn Airport, examining the satisfaction of passengers and based on that, the travellers rated the aviation security service of Tallinn Airport in 2019 with a score of 4.42 on a scale of 5. The total ASQ score of all Tallinn Airport services last year was 4.5, which secured us a place in the TOP-3 in the category of European airports with up to 5 million passengers.