FAQ – main questions of passengers concerning the coronavirus
Updated at 11:10 on 30 March 2020
Which flight connections with Tallinn are currently available in the next few weeks?
Currently, the following airlines fly to Tallinn in limited capacity:
• Belavia (Minsk)
• Lufthansa (Frankfurt)
The situation may change quickly and therefore, for the latest information, we suggest that you regularly follow the website of your airline where the most current information is available.
Also, in cooperation with the Ministry of Foreign Affairs, several airlines offer special trips for returning to or leaving from Estonia. All the relevant options are provided in the website of the Ministry of Foreign Affairs.
Is it possible to use airports of some of the neighbouring countries in order to reach Estonia?
Due to the small number of flight connections, reaching Estonia by airways may turn out to be difficult. Therefore, when the connections are interrupted, we also suggest that you consider flying to the airports of the neighbouring countries and then return to Estonia by road. Entry into the country and crossing of borders for transit is allowed by most of the neighbouring countries of Estonia, including Estonia itself.
NB! Transit trips are only allowed on the condition that the purpose is returning to one’s own country. In order to have permission for transit, when entering a foreign country, a passenger must be able to prove that they are on their way to their own country. The basis for transit permission is citizenship or residence permit of the country of destination.
Latest information about possibility of transit in European countries has been provided on the travel map of the Ministry of Foreign Affairs.
What are the latest recommendations regarding travelling abroad and returning to home country?
The Estonian Ministry of Foreign Affairs strongly suggests that the Estonian citizens postpone all the trips they have planned, if possible. The citizens who are abroad are asked to return home immediately, as already today it is difficult to reach Estonia and it may become increasingly complicated in the near future, as transport connections are interrupted and borders closed. More detailed travel information for the Estonian residents is available in the website of the Ministry of Foreign Affairs.
I wish to return to Estonia but the airline cancelled my flight, what will happen to my trip?
If possible, the airline will rearrange the flight on another date and if necessary, find another route. If rearrangement is not possible, the passenger has a right to get a refund from the airline or the travel agent who sold the ticket. In the latter event we suggest that you find yourself alternative ways and routes for returning to your home country as soon as possible.
If you wish to return to your home country but you are trapped abroad due to cancellation of your flight and lack of alternative routes, please contact the Ministry of Foreign Affairs at email@example.com (include your personal data and a description of the problem) or the local Estonian embassy.
In the event of an emergency, you may contact the emergency line of the Ministry of Foreign Affairs +372 53 019 999 (24 h).
I want to change or cancel my flight, whom should I contact?
Please contact your travel agent or airline directly. Please note that due to the complicated global situation, contacting your airline may be time-consuming and you may not succeed at first. If possible, please try to make changes to your flight tickets on the websites of airlines.
Due to big loads on the call centres and customer support of airlines they ask to be contacted only by passengers whose flight should take place in the next 72 hours. The rest of passengers are asked to wait, if possible, until the situation becomes more stable.
You can find the contacts of airlines on the website of Tallinn Airport.
On what conditions is it currently possible to enter Estonia?
As of March 17th, 2020, border control was temporarily restored on the borders of Estonia and an emergency situation has been established in the country. At the moment, only Estonian citizens and residents of Estonia having a residence permit or a residence right in Estonia may enter the country, including those who have so-called grey passports. Also those citizens of foreign countries and foreigners who have a family member living in Estonia. Everyone entering Estonia shall remain in isolation, i.e. remain in their place of residence or accommodation for 14 calendar days from arrival.
Estonia has also allowed foreigners who use Estonia as a transit country for returning to their home country to enter Estonia, unless they express symptoms of COVID-19. One must be able to prove the above purpose of travelling at the border. The requirement of isolation is not applied to transit passengers.
More information is available on the website of the Estonian Police and Border Guard Board.
What kind of checks are carried out at the border crossing point upon arrival at Estonia?
At the border crossing point, a person’s ID is verified, travel documents are checked, questions are asked about potential health symptoms, and the person confirms that they are aware of the conditions established for the purpose of blocking the virus, including the obligation to remain at home for 14 days.
Has Estonia established restrictions also to leaving the country?
No restrictions have been established to leaving the country but the Ministry of Foreign Affairs recommends Estonian citizens not to do it. Also the rules of the country of destination must be considered. Several countries have restored border control and restricted the entry of foreigners into the country.
The latest information about travel restrictions is available on the website of the International Air Transport Association (IATA).
It must also be considered that due to movement restrictions in Estonia and all over the world, airlines may cancel their flights at a very short notice. The latest information is always available on the websites of airlines. You can find the contacts also on the website of Tallinn Airport.
Where can I find more information about the emergency situation established in Estonia?
More information is available on the website of the Government of the Republic.
I recently returned from a trip and I suspect the coronavirus. What should I do next?
For health-related issues, please call the family physicial advisory line 1220 or +372 634 6630 (you can also call from abroad).
From hotline 1247 you can get instructions for coping with the emergency situation and answers to questions related to the coronavirus (24h, free).
Detailed information with instructions of conduct are available on the website of the Health Board.
Is it safe to be at Tallinn Airport?
There is of course a risk of infection but it is not greater than anywhere else, e.g. at shopping centres. Today we can say that according to our knowledge, no cases of catching the infection at the airport have been reported.
The passenger terminal is cleaned more frequently than before, and additional quantities of disinfectants have been made available to the passengers and employees. For the protection of passengers and employees, the check-in, lost & found and information counters have been equipped with temporary protective screens.
Which measures has the Airport implemented to block the virus?
- The body temperature of all arriving passengers is being monitored with thermal cameras and upon detecting a higher than normal temperature, it is possible to consult a health care professional.
- There are disinfectants for the passengers and employees placed into different parts of the terminal. All publicly used surfaces (door handles, handles, counters, toilets, etc.) are cleaned and disinfected more frequently than usual.
- Due to lower demand, the airport’s Business Lounge is closed temporarily from 14 to 31 March.
- To protect the health of the travellers and employees, glass walls will be mounted to the information and check-in workplaces.
Are disinfectants available at the airport?
Starting from the end of February, the Tallinn Airport territory has been equipped with an additional number of disinfectants for the employees as well as for the passengers. In addition, there are information materials of the Health Board available at several places in the terminal and the images of thermal cameras are being monitored at the baggage area and those, who recommend it, will be provided health consultation.
We recommend the employees as well as the passengers to remember the following:
- As in order for the illness to spread, a close contact is required, we recommend keeping a distance of 1.5–2 metres, if possible. If possible, avoid public transport, lifts, crowded events and other situations, where close contact with other people is inevitable.
- Illness can be prevented better with good hygiene. Wash your hands at least for 20 seconds; if not possible, use a disinfectant. Avoid touching your face with hands; if necessary, wash your hands beforehand. When coughing and sneezing, use paper tissues and through them away after use. If you do not have a paper tissue along, cough/sneeze into your sleeve.
- If you are sick or feel unwell, it is reasonable to stay home and cure yourself. If possible, discuss it with your manager and work from home.
- If you have returned from a trip or have been in contact with a person infected with corona, you will have to be quarantined at home for two weeks. Only this way we can prevent the spread of virus and protect the others.